Privacy Policy
1. Information We Collect
We may collect and process the following personal data when you use our Service, place an order, or contact us:
–Contact Information: Name, phone number, email address, delivery/collection address
– Order Information: Order history, food preferences, payment details (processed via third-party payment providers)
– Technical Information: IP address, device type, browser details, website usage data (via cookies)
– Enquiry Information: Details of your messages, feedback and complaints
We do not collect any sensitive personal data (e.g., age, gender, health information) unless you provide it voluntarily (e.g., dietary requirements).
2. How We Use Your Information
We use your personal data for the following legitimate purposes:
– To process and fulfil your food orders (delivery/collection)
– To communicate with you about your order (confirmations, delays, updates)
– To respond to your enquiries, feedback and complaints
– To improve our Service, menu and customer experience (via anonymous data analysis)
– To send you promotional offers and updates (you may opt out at any time)
– To comply with legal obligations (e.g., record-keeping, food safety regulations)
3. Data Sharing & Disclosure
We will not sell, rent or share your personal data with third parties for marketing purposes. We may disclose your data only in the following circumstances:
– To third-party payment providers (e.g., PayPal, Stripe) to process payments – these providers are bound by their own privacy policies
– To delivery partners (if applicable) to fulfil your delivery order
– To comply with legal requests (e.g., court orders, government regulations)
– To protect our rights, property or safety, and that of our customers and the public
4. Data Security
We take all reasonable steps to protect your personal data from unauthorised access, loss, theft or alteration. We use secure encryption technology for online payments and store your data on secure servers with limited access. However, no online service is 100% secure, and we cannot guarantee absolute security of your data.
5. Your Data Rights
Under the UK General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
– The right to access a copy of the personal data we hold about you
– The right to request correction of inaccurate or incomplete data
– The right to request erasure of your data (where applicable)
– The right to restrict or object to the processing of your data
– The right to data portability (for digital data)
– The right to withdraw consent for marketing communications at any time
To exercise these rights, contact us at tasteofchinaknottingley@gmail.com with the subject line “Data Rights Request – [Your Full Name].
6. Cookies
Our website uses cookies (small text files) to improve your browsing and ordering experience. Cookies track your website usage (e.g., saved delivery address, menu preferences) and do not collect personal data. You can disable cookies in your browser settings, but this may affect the functionality of our online ordering service.
7. Marketing Communications
We may send you promotional emails/SMS about our menu, offers and events if you have given your consent. You can opt out of marketing communications at any time by:
– Clicking the Unsubscribe link in our marketing emails
– Replying to our SMS with STOP
– Contacting us at tasteofchinaknottingley@gmail.com to request removal from our marketing list
8. Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. After this period, your data will be securely deleted or anonymised.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a new effective date. We encourage you to review this policy regularly for updates.